1. Introduction

1.1 These terms & conditions apply between you (‘the guest’), and us, Brisley Hall Farm (‘the owner’) of The Huddle, the Shepherd’s Hut, at Big Sky, Hall Farm, Church St, Brisley NR20 5AA (‘the site’). Please read this document carefully, as it affects your legal rights. If anything is unclear, please contact us so we can explain in further detail to avoid misunderstandings.

2. Bookings are subject to the following terms & conditions:

2.1 A contract between you and the owner comes into existence when a full payment or a deposit is received and a booking confirmation has been issued, showing the confirmed holiday dates – whether automatically online or manually. It is your responsibility to ensure each member of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose relevant information or to comply with these terms may lead to termination of the contract and loss of the booking.
2.2 We strongly advise that you take out travel insurance to cover the possibility of a cancellation. If you choose not to, then you accept responsibility for any losses you may incur.
2.3 In the unlikely event of a double-booking or The Huddle becoming unavailable for any other reason, we reserve the right to offer the guest alternative dates or a full refund, limited to the return of payments made to us.
2.4 We may cancel bookings if the property becomes unavailable for reasons beyond our reasonable control, including, but not limited to, flooding, fire, significant damage, failure of utility services and weather damage. In this event we will refund in full any payments already made for your holiday. Our liability for cancellation will be limited to the return of payments made to us.
2.5 The Huddle is generally open for booking every day of the year. There are restrictions on checking in days, primarily bank holidays.
2.6 We expect guests to treat our accommodation and our site with the same respect that they would their own homes and property.
2.7 The property is a working farm and from time to time there may be noise from and movement of machinery or animals
2.8 5 mph maximum speed anywhere on the owner’s property must be adhered to at all times
2.9 Permission must be requested from the owner to use a drone or other radio-controlled devices on the site.
2.10 The owner will not be held responsible for any loss or damage, however, caused, to the property or vehicles of any guest or their visitors nor any injury to any guest or their visitors whilst staying in The Huddle or anywhere on the site.
2.11 Payments accepted are BACs transfer, cash or cheque
2.12 If visitors leave reviews, testimonials and general comments about their stay in our guestbook or on customer reviews websites and apps, it should be understood that these comments may be used on our own website and/or in our social media marketing, unless the guest specifically requests that we do not do so.
2.13 We reserve the right to make reasonable amendments or additions to these terms & conditions without notice.

3. Deposit and balance payments

3.1 Nightly rates are from £130 for 2 adults maximum (minimum age of 22 years) including VAT. Discounts are available for bookings of 3, 4 or 5 nights and further discounts available for 6 plus nights. Discounts may also be available during low season, mid-week stays and Returning guests and will be available online or by contacting the owner.
3.2 The nightly rate covers the cost of electricity, wifi etc., plus bed linen, towels, basic toiletries and starter packs of tea, coffee, sugar and milk. The accommodation is self-catering – guests must bring all the food items they need.
3.3 Deposit – a deposit of 25% of the cost of the holiday is payable at the time of booking. Reservations made less than two weeks before your arrival date must be paid in full at the time of booking.
3.4 Balance due – Your final payment and, if one is required, a damages/security deposit, should be made 2 weeks before the start of your holiday, the due date. If necessary, we will send you a reminder email a week before, and a final reminder on the due date.
3.5 For third-party voucher programs it is possible that a small additional supplementary payment may be required, depending on the specific timing of the requested stay. Any supplement will be notified at the point of a booking enquiry with the owner, and a booking will be confirmed upon payment.
3.6 If the balance of payment is not received by the due date, then your holiday will be treated as a cancellation, and you will remain liable for the full cost of the rental.
3.7 We reserve the right to decline a booking for any reason, or to impose additional security/damage deposit fees.

4. Check-in/out

4.1 Check-in: from 3.00pm on the first day of your holiday.
4.2 Check-out: by 11.00am promptly on the day following the last night of the reservation.
4.3 The owner will do their best, where possible, to accommodate earlier arrivals or later departures

5. Occupancy and general rules

5.1 No-one other than the person named on the booking form and their names guest may sleep at The Huddle
5.2 The maximum number of persons in occupation at any time must not exceed 2 – up to two adults with a minimum age of 22 years each.
5.3 No pets allowed.
5.4 Please park your car in the free designated parking space, ensuring vehicles do not block access for others
5.5 Bikes can be stored under cover or in locked premises upon arrangement with the owner
5.6 No smoking or vaping inside nor within 5 m of The Huddle. Cigarette-ends, etc., must be disposed of safely in the outdoor bins provided.
5.7 No outdoor shoes or boots to be worn inside The Huddle. Wet or dirty outdoor gear can be stored and dried in the Lamb Shed, whilst a Shoe Box is placed just inside the door for the convenience of guests whilst indoors.
5.8 Candles/naked flames are not allowed inside The Huddle.
5.9 Do not remove any furniture, soft furnishings or indoor slippers provided out of The Huddle.
5.10 Please lock the doors and close the windows when you leave the property unattended.
5.11 Please make sure you switch off lights and other electrical appliances when you go out.
5.12 Unlimited WiFi/internet is provided free of charge, and although every effort is made to ensure continuity of service, the owner cannot be held responsible for any disconnection by the service provider, planned maintenance, equipment failure or other matters beyond their reasonable control.
5.13 The owner shall not be liable for defects or malfunctions of any equipment, machinery or appliances.
5.14 No compensation will be given for any outages of electricity, water, internet connection or television/radio signal.
5.15 Guests may under no circumstances re-let or sublet the Huddle – even free-of-charge.
5.16 No parties or events can be held in The Huddle nor in the vicinity of The Huddle nor anywhere on the owner’s property.
5.17 Only AUTHORIZED visitors are allowed either in The Huddle or on the owner’s property. Prior permission must be sought directly from the owner for any visitors
5.18 Because there are three steps up to each hut, and inside space is limited, we believe our accommodation is unsuitable for wheelchair users or others with moderate to severe disabilities. However, we would always be happy to discuss this with guests in advance of a booking.
5.19 Fire-pit/barbecue – firelighters, kindling and barbecue utensils are provided ( fee may be payable for bookings made through a third party) and can be used only when the weather conditions are appropriate, (final decision made by the owner). Extra logs can be purchased on site from the owner.
5.20 Kitchen – The kitchen contains an electric hob, combi microwave, fridge, kettle, coffee machine and toaster and fully plumbed sink (with potable/drinking water). We also supply crockery, cutlery, pots and pans and glassware, along with soap, washing-up liquid and dishcloths etc. We supply no food other than starter packs of tea, coffee etc
5.21 Shower Room – basic toiletries and towels provided
5.22 King size bed – all bed linen provided
5.23 Please do not use the bedding supplied without bed linen. If you do so you will be charged the full cost of replacement duvets, pillows and protectors..
5.24 Be sure to return your key to the owner or drop it in the key box in the Lamb Shed at the end of your stay. If keys are issued and not returned, then the cost of replacements will be charged to you.

6. Cancellation & Amendments

6.1 Cancellation by the guest must be notified in writing to the owner.
6.2 Refunds will only be considered if cancellation is due to genuine and proven medical reasons (evidenced by, for example, a hospital/111 report or discharge letter showing name and date as a minimum) and if, after endeavouring to re-let The Huddle, a suitable replacement booking is confirmed and on the following terms:
a) If notification is received by the owner at least one month before your arrival date then the booking deposit is refundable less £45 max administration charge.
b) If notification is received by the owner after the final payment has been received or within one month of your arrival date a full refund less an administration and a re-marketing fee, £45 max. will be made if a replacement booking is made. However if no suitable replacement booking is confirmed a refund of 20% of the total booking fee will be made.
c) No refunds are made if a guest is unable or unwilling to complete their stay or vacate the property early.
6.3 Any amendment requests for your holiday dates must be notified in writing to the owner at least one month before your arrival date. If the amendment can be accommodated a £45 administration fee will be charged.
6.4 Once dates of booking have been confirmed in writing (including email) they can only be changed with our written agreement. Such change may incur an administration charge.
6.5 We reserve the right to terminate a holiday without compensation where we deem that the unreasonable behaviour of the persons named on the booking or their guest may impair the comfort or welfare of others or that Terms and Conditions are being violated.

7 Damages and breakages

7.1   Please treat our facilities with due care so that other guests may continue to enjoy them. It is a condition of your stay that you keep the property clean and in as good order as you find it on arrival.
7.2   If damage or breakages occur during your stay, we would be grateful if you could report them promptly – before or on checking-out. The accommodation will be inspected at the end of your stay and you will be charged for any losses and/or damages.
7.3   If on arrival you notice something is missing or damaged please let us know straight away so we can take appropriate action.
7.4   Breakages, damages, theft and other problems, together with any extra cleaning required if the property is left dirty, will be charged to you.
7.5   We or our representatives reserve the right to enter The Huddle at any time to undertake essential maintenance or for inspection purposes.
7.6   We cannot be held responsible for the loss of any personal belongings or valuables of guests from The Huddle or anywhere on our property.
7.7   Any problem or complaint that guests may have concerning their stay must be reported immediately to the owner and we will endeavour to put matters right. Any complaint not reported to us at the time and only reported after the guest has departed at the end of their stay will not be considered.

8. Breach of contract

8.1 If we have reasonable concerns that the guest or any member of the guest’s party may be breaching these terms & conditions, then the owner or their representatives have the right to enter The Huddle and inspect the property at any time.
8.2 If you commit a serious breach of these terms & conditions we have the right to terminate your booking. If you are already in The Huddle then we may require you to leave the site immediately.

9. Force majeure

9.1 We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial dispute, fire, sickness, bad weather, livestock, epidemic, act of any government or public authority, or changes imposed by re-scheduling of airlines, ferries, or any other event outside of our control.

10. Covid-19

10.1   Firstly, and above all else, we urge ALL guests to buy appropriate travel insurance. We are not permitted to recommend individual insurers, although we understand some provide cover for Covid-19, so please conduct your own research.
10.2   In the event of a national lockdown we will offer you a transfer of dates (priced accordingly) or a full refund.
10.3   If we are required to close the site by the Government we will offer you a transfer of dates (priced accordingly) or a full refund.
10.4   We cannot offer refunds simply because you become disinclined to travel. So if you change your mind and choose not to take your holiday, then we will not offer a refund. Please refer to the section entitled Cancellation above.
10.5   We cannot offer refunds for illness, including Covid-19, personal shielding or self-isolation. This means that you must claim on your own insurance. If you do not have insurance, please refer to the section entitled Cancellation above.
10.6   Please follow all Government guidance on travel if you are unwell before arrival. The Huddle at Big Sky cannot accept guests who need to isolate.
10.7   If a guest becomes unwell during their stay, we ask that they return to their main residence in line with Government guidance. Please inform us immediately therefore if anyone in your party becomes unwell or has a positive test for Covid-19 before or during your stay.
10.8   If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate healthcare professional, and if necessary the local authority. A guest who cannot travel will be liable for the additional rental for any longer period of stay, as well as any costs incurred in cancellations.
10.9   Guests should follow Government guidance on dealing with suspected or confirmed coronavirus or other epidemic infection.
10.10   Once again we urge all guests to take out adequate travel insurance.

Finally, a polite request – Please will you kindly report any issues to the owner or their representative, either in person or other means, giving appropriate time for a response, rather than taking them directly to a public review. Many thanks

Sustainability Policy Statement

We are committed to a sustainable future and it is our policy to seek continual improvement throughout our business operations to lessen our impact on the environment, by conserving energy, water and other natural resources; reducing waste generation; recycling and reducing our use of toxic materials, and to enhance the social, economic and environmental well-being of our community.